24-Hour Claim Reporting Service
We provide a 24-hour claim reporting service to our policyholders and agents. You can access this service 24 hours a day, 7 days a week. Simply call 800 877-9006.
If your loss involves an emergency situation requiring our immediate attention, our "on-call" Claim Representative will contact you to provide help and direction — within one hour of your call in most cases. In a non-emergency situation, we’ll obtain information to begin the claim process on the next business day.
Policyholder Online Claim Reporting
To report a claim online, click here to login and provide us with your policy number and claim information. A claim representative will contact you on the next business day to obtain information to begin our claim handling process.
If your loss involves an emergency situation, please call our 24-Hour Claim Reporting Service at 800 877-9006 immediately.
Auto Glass Claim Reporting
If you purchased “Other Than Collision" (Comprehensive) coverage for your vehicle, you can use our EZGLASS Auto Glass Repair/Replacement Program to repair or replace damage to your windshield, side or back windows. Policyholders and agents can call 866 4EZGLAS (866 439-4527) or simply click here:
Report a Glass Claim
At your option, a customer service representative will help schedule an appointment to perform repairs at a quality glass shop in our EZGLASS network, or a repair shop of your choice.
If your windshield needs to be replaced, you will need to pay any applicable deductible to the repair shop and the repair shop will bill us directly for the balance. However, if your windshield can simply be repaired without replacing the glass, we'll waive your deductible. For more information, call 866 4EZGLAS and we'll be glad to help you.
24/7 Workers Compensation Nurse Hotline
Medical Billing Information
Donegal has partnered with Careworks to provide medical bill review services to ensure prompt and fair medical payments to providers.
If you are a medical provider with questions regarding a specific Explanation of Benefits or billing status, please contact Careworks at 888-350-1150.
Medical bills and records may be mailed to:
Donegal Insurance Group
PO Box 1220
Canonsburg, PA 15317